We keep all purchase orders and handwriting information carefully for all customers.
About fountain pen quality assurance
When trouble occurs, we will repair and adjust. Please consult us if there is a problem. When asking for repair, please check the contents below and thank you. If applicable, it will be repaired. ・More than 1 year have passed since delivery. ・In case of malfunction due to misuse, dropping, impact etc. ・Failure caused by a disaster such as fire, flooding, etc. occurs. ・Repair, remodeling, adjustment by other engineers is seen. ・When a person other than the order form is in use. In the case of In addition, customers are responsible for the shipping fee required for repair and adjustment.
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