Legal Information

Manufacturer’s name HAKASE 
Representative responsible CEO Ryo Yamamoto
location 605 Sakaemachi Tottori shi, Tottori ken  680-0831 Japan
contact information Contact Form
Fax +81-857-27-7714
payment method PAYPAL (yen payment)
Expense other than product EMS shipping fee
Tax In the case of receipt in Japan, 8% tax will be added to the item display price.
Delivery date Always display on the website and place it on the upper right of the order form after confirming the order.
About fountain pen quality assurance About fountain pen quality assurance
When trouble occurs, we will repair and adjust. Please consult us if there is a problem. When asking for repair, please check the contents below and thank you. If applicable, it will be repaired. More than 1 year have passed since delivery. In case of malfunction due to misuse, dropping, impact etc. Failure caused by a disaster such as fire, flooding, etc. occurs. Repair, remodeling, adjustment by other engineers is seen. When a person other than the order form is in use. In the case of In addition, customers are responsible for the shipping fee required for repair and adjustment.

cancellation policy

In case of cancellation after your order (after payment), as a fee will be charged as below, thank you in advance for your understanding.

Cancellation date Fee
14 days after payment 25% of the order price
From 15 days after payment to 63 days before the scheduled completion date 50% of the order price
From 62 days before the completion date to 32 days before the scheduled completion date 75% of the order price
From 31 days before the scheduled completion date to the expected completion date 100% of the order price  

Product notes

Because natural materials are used, color and texture may differ from photos.